Delete your data

About this page

This page explains how to permanently delete your Vivo Latam account and the personal data linked to it that Vivo Latam SAS de CV holds, including data collected when you create an account using Google or Facebook sign-in. It is different from removing a single listing or pausing your profile: deleting your account removes your access and schedules your data for permanent erasure.

Delete your account from Vivo Latam

If you can sign in, request deletion from Account · Profile and privacy, then select "Delete account" and confirm it's you with a one-time code. Your active listings are then withdrawn and you are signed out, and your favourites, saved searches, messages and other personal data are permanently deleted within 30 days. If you cannot confirm it that way, the deletion waits 72 hours first, and you can cancel it until then.

You do not need to contact support first — the in-account flow is the fastest way to request deletion.

If you can't sign in

If you cannot access your account, request deletion through the official WhatsApp +503 7653 1000. We will verify your identity before deleting any data, to prevent someone else from deleting your account.

What gets deleted

Once a deletion request is confirmed, we permanently delete or anonymise:

• Your identity and account data — name, email, phone number and sign-in methods.
• Your activity — favourites, saved searches, browsing history, messages and offers you sent.
• Listings you published and their photographs, unless a copy must be kept for the reasons described below.
• Your membership in an agency or team, and permissions tied only to your account.

What we may keep

As explained in the privacy policy, some records may be kept even after deletion:

• Records required by tax, billing or other legal obligations.
• Information needed to defend against an open claim or dispute.
• Data already anonymised, which can no longer identify you.

Timeline

Deletion is scheduled as soon as you confirm the request by email, and completes within 30 days. If you change your mind before that window ends, contact us through the official channel to ask us to cancel the pending deletion.